PARK CITY BLIND & DESIGN: PRIVACY POLICY

Park City Blind & Design ("Park City Blind & Design," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, contact us, visit one of our showrooms, do business with us, or communicate with us by text message, and how we use and protect that information.

By using our website or services, or by opting in to receive text messages from us, you agree to the practices described in this policy.


Information We Collect

We collect information you give us directly, including:

  • Contact information, such as your name, phone number (including mobile number), email address, and home or project address.
  • Project information, such as window measurements, product selections, photos of your space, design preferences, and appointment details.
  • Transaction information, such as quotes, orders, invoices, and payment details. Card payments are handled by our payment processor; we do not store full card numbers.
  • Communications, including text messages, emails, calls, and notes from consultations.

We also collect limited information automatically when you visit our website, such as your browser type, device type, pages visited, and general location, through cookies and similar technologies.


How We Use Your Information

We use your information to:

  • Schedule and confirm consultations, measurements, and installations
  • Prepare quotes, process orders, and deliver and install products
  • Respond to your questions and provide customer service, warranty, and repair support
  • Send appointment reminders, order and installation updates, and other service-related messages
  • Send promotional offers, if you have chosen to receive them
  • Improve our website, products, and services
  • Comply with legal obligations and protect our rights


Text Messaging (SMS) Program

If you provide your mobile number and opt in to receive text messages from Park City Blind & Design, we may text you about appointments, quotes, orders, installations, customer service, and, if you opted in to them, promotions.

  • Message frequency varies based on your interactions with us.
  • Message and data rates may apply, depending on your mobile plan.
  • To opt out, reply STOP to any message. You will receive one confirmation message, and then no further texts unless you opt in again.
  • For help, reply HELP or contact us using the information below.
  • Carriers are not liable for delayed or undelivered messages.

Your mobile information is never shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services that help us deliver messages.


How We Share Information

We do not sell, rent, or trade your personal information.

We share personal information only as needed to run our business and serve you, including with:

  • Service providers that work on our behalf, such as our CRM, messaging, scheduling, payment processing, accounting, and website hosting providers. They may use your information only to provide services to us.
  • Manufacturers and suppliers, to the extent needed to order, ship, and support the products you purchase (for example, warranty claims).
  • Legal and safety purposes, when required by law, subpoena, or court order, or to protect the rights, property, or safety of our customers, employees, or others.
  • Business transfers, if our business is sold or merged, in which case your information may transfer to the new owner subject to this policy.

All of the categories above exclude text messaging originator opt-in data and consent; that information will not be shared with any third parties except the aggregators and providers that deliver our text messages.


Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can set your browser to refuse cookies or alert you when cookies are sent; some parts of the site may not work properly without them.


How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls and secure, reputable software providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.


How Long We Keep Information

We keep personal information for as long as needed to provide our products and services, support warranties and repairs, keep business and tax records, and meet legal obligations.


Your Choices

  • Text messages: Reply STOP at any time to stop receiving texts.
  • Emails: Use the unsubscribe link in any marketing email.
  • Access, correction, or deletion: Contact us to review, update, or ask us to delete your personal information, subject to records we are required to keep.


Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.


Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.


Contact Us

If you have questions about this Privacy Policy or our text messaging program, contact us:

Park City Blind & Design
334 West 6100 South, Murray, UT 84107
Phone: 435-649-9665
Email: info@parkcityblind.com